At last! Digital Runbooks on the ServiceNow platform.

The Strategic Opportunity of Runbook Management on ServiceNow®

In an era where Operational Resilience is not just an advantage but a necessity, organizations are investing heavily in solutions that not only address regulatory compliance but also deliver strategic capabilities for the future. With a myriad of vendors and solutions competing for attention, it's clear that the winning formula invariably includes ServiceNow®. 

Customers are building their Operational Resilience capabilities using the combined strengths of the ServiceNow® platform itself and an increasing portfolio of ServiceNow® solutions. 

Introducing Runbook Management (RBM)

For years, Customers have continued to wrestle with different "tools" for each Operational Resilience scenario, covering Planned Change, Service Recovery and Disaster Recovery. Frustrated by the limitations of legacy spreadsheets, conference calls, whiteboards and instant messaging, some Customers have looked to other vendors to address the digital runbook gap. Built on ServiceNow, RBM is the only runbook solution that leverages Customers' investment in the ServiceNow platform, replacing outdated spreadsheet runbooks with the power of the digital platform for business. RBM eliminates information islands and enables seamless integration with other ServiceNow solutions, business processes, information assets and technology delivery capabilities. RBM helps Customers to deliver more, to manage risk and resilience in real-time, to avoid service outages and to achieve regulatory compliance.

The Missing Piece

This is where we unveil Runbook Management as the missing piece of the Operational Resilience puzzle.

With a tailored solution designed specifically for this critical function, customers can now conquer the runbook challenge. Accessible as a native ServiceNow® application on their strategic platform, Runbook Management offers a unique opportunity to enhance operational efficiency and resilience.

Let's place Runbook Management within the broader ServiceNow portfolio, highlighting its pivotal role in addressing the Operational Resilience challenge as part of the interconnected ecosystem.

The ServiceNow Platform

• The foundation of all business solutions, including Operational Resilience, is the CMDB - delivered on ServiceNow®
• The building block for process and solution integration is the Common Services Data Model - delivered on ServiceNow®
• Core platform capabilities such as security, architecture, capacity, performance - delivered by ServiceNow®

ServiceNow Core Solutions

• Core functional capabilities such as workflow, approvals, notifications - delivered by ServiceNow®
• Core business processes of IT Service Management - delivered by ServiceNow®

ServiceNow Risk Portfolio Solutions

• Advanced Risk Management business processes - delivered by ServiceNow®
• Vendor Risk Management business processes - delivered by ServiceNow®
• Business Continuity Management solution - delivered by ServiceNow®
• Operational Resilience solution - delivered by ServiceNow®
• Security Operations - delivered by ServiceNow®
• Security Incident Response solution - delivered by ServiceNow®

ServiceNow Partner Solutions

The ServiceNow solution portfolio is complimented by ServiceNow® Build Partners, who bring solutions to market that complement and enrich the ServiceNow solutions.

• Runbook Management, by ICEFLO Limited, delivering the ability to build and execute digital runbooks on the ServiceNow® platform. 
• Visit the ServiceNow Store and search for "Runbook Management".

A Foundation of Market Dominance and Stability

ServiceNow® stands as a beacon of market dominance and stability in the cloud computing and IT service management (ITSM) landscape. Renowned for its robust platform, ServiceNow® offers a comprehensive suite of solutions that foster operational efficiency, compliance, and service excellence across various domains. Its reputation as a stable and forward-looking vendor is not just a testament to its current capabilities but also a reflection of its ambitious and strategic roadmap for the future. Enterprises aligning with ServiceNow® not only invest in a solution for today but secure a partner for their digital journey ahead.

Global, Scalable, and Trusted Platform

ServiceNow®'s global reach and scalable architecture provide an ideal strategic platform for Runbook Management. Organizations can rely on ServiceNow®'s proven track record for security, compliance, and performance at scale, ensuring that Runbook Management operates within a trusted and resilient framework.

Native Integration and Certification

Runbook Management, as a fully-certified ServiceNow® application, seamlessly integrates into the ecosystem, offering a unified experience. This native integration ensures that enterprises can leverage their existing ServiceNow® infrastructure, reducing complexity and enhancing efficiency. The selection of Runbook Management for the Built on ServiceNow® program underscores ICEFLO Limited's status as a trusted ServiceNow® partner.

Familiar User Interfaces

Utilizing the familiar Next Experience™ user interface for Runbook Management ensures seamless adoption, reducing the learning curve and boosting productivity and user satisfaction. This seamless integration allows for efficient information exchange between Runbook Management, platform data, and other ServiceNow® solutions, further enhancing the overall employee experience.

Rapid Time to Value

Runbook Management is available directly from the ServiceNow® Store. The straightforward nature of installation, configuration and adoption into live service makes it a quick win for organizations, from trial to purchase, deployment, and daily use. This streamlined process not only speeds up the achievement of benefits but also guarantees a swift return on investment. Time-to-value is of paramount importance in 2024, especially for Customers in highly regulated environment with the looming regulatory deadlines in the Operational Resilience domain. In the European Financial sector, the Digital Operational Resilience Act (DORA) is driving implementation of new capabilities by January 2025.

Future-proofing with Emerging Technologies

The promise of leveraging emerging capabilities such as Automation and AI within Runbook Management positions enterprises at the forefront of innovation. This forward-looking approach ensures that organizations can adapt to future challenges and opportunities with confidence. The Integration Hub's platform capabilities pave the way for a swift and seamless journey towards integrating any technology or tool initiative.

Integrated Roadmap with ServiceNow Solutions

Runbook Management's roadmap is intricately woven with other ServiceNow® solutions, including IT Service Management (ITSM), Strategic Portfolio Management (SPM), Business Continuity Management (BCM), and Integrated Risk Management (IRM). We will weave Runbook Management into the fabric of these solutions, providing a frictionless experience as Customers transition from solution to solution to achieve their goals.

Modernize the change and recovery experience with digital runbooks on ServiceNow®

In conclusion, the strategic opportunity presented by Runbook Management on ServiceNow® is undeniable. By leveraging the power of the ServiceNow platform, organizations can quickly modernize their change and recovery experience, eliminate legacy spreadsheet runbooks, and maximize their Operational Resilience capabilities. 

For more information, please visit our website where you'll find several ways to get in touch. Thank you.